Last updated: 17 August 2026
Contents
1. Who we are
This website is operated by Shenzhen Yuntuo International Logistics Co., Ltd. ("Yuntuo", "we", "us"). We provide sea freight, air freight, DDP door-to-door and warehousing services for cargo moving from China to destinations including the USA, Canada, the United Kingdom, the European Union and the Middle East. Our website is available at cnyuntuo.com.
This policy explains what personal data we handle when you use the site, request a quote, track a shipment or contact us, and the choices you have. It applies to cnyuntuo.com only; it does not cover third-party sites we link to.
2. What data we collect
We collect only the data needed to respond to your request and operate the site.
Quote leads
When you submit the quote form we collect:
- Destination (country / ZIP code you provide)
- Cargo description (what you are shipping)
- Weight / volume (if provided)
- Ready date (if provided)
- Contact — an email address or WhatsApp number you supply
- Additional details (supplier city, dimensions, carton count, special requirements)
- Technical metadata — the page you submitted from, the referring page, and any
utm_source/utm_medium/utm_campaign/utm_contentvalues present in the URL - Server metadata — your IP address and user-agent string, used for spam protection and security
Contact information
If you use the contact form or email us directly, we collect the name, email address, phone number and message you provide.
WhatsApp messages
When you message us through the WhatsApp button, your message — including the phone number and any details you share — is processed by WhatsApp (Meta) and received by our team. WhatsApp communications are governed by Meta's privacy policy in addition to this one.
Shipment & tracking data
If you use the tracking tool, the tracking number you enter is sent directly, in your browser, to our tracking provider 17TRACK's service (see Section 4) to retrieve carrier status. The lookup runs inside an embedded 17TRACK widget and stays on this site — it does not require an account with us and we do not store the number after the lookup. We do not ask for, and you should not submit, full addresses, ID numbers or financial details through the tracking form.
Analytics & technical data
We use privacy-conscious analytics to understand site usage. This may include pages viewed, approximate region derived from IP, device type, referral source, and interactions such as quote-form starts, submissions and tracking searches. See Section 9.
3. How we use your data
- To prepare and send freight quotations and respond to your enquiries.
- To arrange, where applicable, pickup, consolidation, customs clearance and delivery.
- To look up shipment status you request via the tracking tool.
- To detect and block spam, abuse and invalid submissions (using IP, user-agent and form behaviour).
- To improve the website and our services through aggregated, non-identifying analytics.
- To comply with legal and customs obligations where required.
We do not sell your personal data, and we do not use it for automated decision-making that produces legal effects.
4. Third-party services
We share the minimum data necessary with vetted service providers:
| Provider | Purpose | Data shared |
|---|---|---|
| 17TRACK (tracking provider) | Retrieve carrier tracking status you request | Tracking number only |
| WhatsApp / Meta | Message exchange when you contact us via WhatsApp | Your message and phone number |
| Google Analytics (GA4) | Aggregated, privacy-conscious site analytics | Page views, approximate region, interaction events |
| Email / webhook notifier | Deliver new-lead notifications to our team | Quote-lead fields you submitted |
| Hosting / CDN | Serve the website and assets | Standard server logs (IP, user-agent) |
Tracking feature (17TRACK). When you use the track-shipment tool on this site, your tracking number is submitted directly from your browser to 17TRACK (17TRACK.net), a third-party tracking service, through its official embedded widget. The result is displayed in the page and the lookup does not leave cnyuntuo.com. The widget may set its own cookies or local storage and is governed by 17TRACK's privacy policy. We do not receive or store your tracking number from this tool, and we do not use an API key on the public page. If you prefer not to use the embedded widget, you can send us the number on WhatsApp and we will check it for you.
Each provider processes data under its own terms. We recommend reviewing their policies where you interact with them directly.
5. International transfers
Yuntuo is based in Shenzhen, China. Personal data you submit may be processed and stored in China and with the service providers above, which may be located in other jurisdictions. Where we serve customers in the EU/UK, we rely on appropriate safeguards (such as contractual clauses with processors) and limit processing to what is necessary to fulfil your request.
6. How long we keep it
- Quote leads & contact enquiries: retained for as long as needed to respond and for a reasonable follow-up period, then deleted or archived unless a shipment or legal obligation requires longer.
- Tracking numbers: not retained beyond the lookup needed to display your result; we do not build a long-term tracking history from the public tool.
- Server logs & analytics: kept for a limited period for security and diagnostics.
7. Data security
We use practical measures to protect your data: encrypted transport (HTTPS), access controls on lead data stored outside the public web directory, spam and rate-limit protections on submission forms, and least-privilege server configuration. No method of transmission or storage is completely secure, but we work to protect the data you entrust to us.
8. Your rights
Depending on your jurisdiction (for example the EU GDPR or UK GDPR), you may have the right to access, correct, delete, or object to the processing of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details in Section 10. We will respond within the timeframe required by applicable law.
9. Cookies & analytics
We use a small set of cookies and similar browser storage for two purposes:
- Essential — a CSRF token cookie (double-submit protection for the quote form) and the consent-choice key in your browser's
localStorage. The CSRF cookie is required for the quote form to work and is set without consent. - Analytics (optional, consent-gated) — Google Analytics 4 (GA4), loaded only after you click Accept Analytics on the consent banner that appears on your first visit. You can reject analytics entirely; the site is fully functional without analytics.
Analytics is implemented with Google Consent Mode v2. On every page load we publish a default-deny signal covering analytics_storage, ad_storage, ad_user_data and ad_personalization. GA4 only receives data after you grant analytics_storage consent. Declining means Google receives no analytics data from this site. Your choice is remembered for 180 days in your browser's local storage and can be changed at any time by clearing your browser's site data for cnyuntuo.com.
We do not enable advertising features, remarketing, or customer-data sharing with Google. We never send personal data (name, email, WhatsApp number, tracking numbers, addresses, cargo descriptions, or full message contents) to Google Analytics — only aggregated page views and interaction events such as "quote form started" or "tracking search performed". See Section 2 for the full list of data the site may process.
You can also control cookies through your browser settings. Disabling analytics cookies does not affect your ability to use the site or request a quote.
10. Contact us
If you have questions about this policy or your data, or wish to exercise your rights:
- Email: tom@cnyuntuo.com
- WhatsApp: +86 181 4858 2295
- Office: Room 302, Building T13, Convention Bay Yunan Plaza, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China
- Contact form: cnyuntuo.com/contact/
This policy may be updated from time to time. Material changes will be reflected by the "Last updated" date above. For the definitive commercial terms of any shipment, the signed quotation or service agreement governs.